Member Services Specialist — Flexible Schedule & Growth

Planet Fitness - United FP Management, LLC; Oceanside (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Flexible schedule

Job summary

Planet Fitness in Oceanside, CA is seeking a Member Services Representative. You will greet members, manage front desk operations, and help create the friendly, Judgement Free Zone experience that keeps members coming back.

You will assist with tours, sign-ups, app downloads, and respond to member questions. The role emphasizes strong customer service, sales, reliability, and teamwork within a fast-paced fitness environment.

Qualifications

• Customer service background preferred.
• High school diploma or GED required.
• Must be 18 years of age or older.
• CPR/AED/First Aid certification required.

Responsibilities

• Greet members and guests with an exceptional service experience.
• Enforce the Judgement Free Zone.
• Assist with front desk tasks and answering phones.
• Check members in and process new sign-ups.
• Promote PF memberships and tanning lotion sales.
• Assist members with app downloads and account updates.
• Maintain cleanliness and support club operations.

Skills

Customer service

Sales experience

Basic computer skills

Communication skills

Education

High School diploma/GED equivalent

Job description

Planet Fitness in Oceanside, CA is seeking a Member Services Representative. You will greet members, manage front desk operations, and help create the friendly, Judgement Free Zone experience that keeps members coming back.

You will assist with tours, sign-ups, app downloads, and respond to member questions. The role emphasizes strong customer service, sales, reliability, and teamwork within a fast-paced fitness environment.