Member Services Specialist: Front Desk & Member Experience

Planet Fitness - TG3E/CM3; Piqua (OH); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Free Black Card Membership

Health insurance

Job summary

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative (MSR) to greet members, handle inquiries, and process memberships on-site. You will promote memberships, tours, and upgrades while maintaining a clean, welcoming club environment.

Excellent communication and a friendly attitude are essential for delivering a positive member experience. The MSR will manage front desk duties, answer phones, and assist with billing questions, while upholding Planet Fitness standards and a high

Qualifications

• Friendly,professional demeanor with a focus on member satisfaction.
• Ability to handle membership inquiries, changes, and billing questions.
• Ability to process memberships, cancellations and payments accurately.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Provide information about memberships and upgrades (e.g., Black Card).
• Assist with tours, signups, and promotions; meet service goals.
• Check members in using the club POS; answer calls professionally.
• Maintain club cleanliness and safety; restrooms and workout areas.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - TG3E/CM3 is seeking a Member Services Representative (MSR) to greet members, handle inquiries, and process memberships on-site. You will promote memberships, tours, and upgrades while maintaining a clean, welcoming club environment.

Excellent communication and a friendly attitude are essential for delivering a positive member experience. The MSR will manage front desk duties, answer phones, and assist with billing questions, while upholding Planet Fitness standards and a high