Member Experience Specialist - Front Desk & Tours

Planet Fitness - NJ/MA One World Fitness; Moorestown Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests at our gym.

You will greet members, handle front desk activities, answer phones, sign up new members, lead tours, update accounts, and resolve questions promptly, with professionalism and a smile. This frontline role requires reliability and a passion for fitness.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact with members and co-workers, exceeding expectations.
• Strong listener with empathy and problem solve.
• Demonstrate diplomacy in all interactions with appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Communication

Positive attitude

Punctuality

Interpersonal skills

Empathy

Problem solving

Listening

Diplomacy

Basic computer skills

Education

High School diploma/GED

Job description

Planet Fitness is seeking a friendly Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests at our gym.

You will greet members, handle front desk activities, answer phones, sign up new members, lead tours, update accounts, and resolve questions promptly, with professionalism and a smile. This frontline role requires reliability and a passion for fitness.