Member Services Associate — Front Desk & Member Care

Planet Fitness - TG3E/CM3; West Valley City (UT); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(K) Plan

Roth Retirement Savings

Job summary

Planet Fitness in West Valley City, UT is seeking a Member Services Representative to be the first point of contact for members and guests, delivering friendly service and handling membership inquiries, sign-ups, and billing questions.

You will greet members, assist with tours and upgrades, process new memberships and payments at the front desk, maintain club cleanliness, and support a positive, judgment-free environment.

Qualifications

• Genuine commitment to member service and clean, safe clubs.
• Strong communication and interpersonal skills.
• Ability to learn and apply Planet Fitness policies and procedures.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with membership inquiries, changes, and billing questions.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness in West Valley City, UT is seeking a Member Services Representative to be the first point of contact for members and guests, delivering friendly service and handling membership inquiries, sign-ups, and billing questions.

You will greet members, assist with tours and upgrades, process new memberships and payments at the front desk, maintain club cleanliness, and support a positive, judgment-free environment.