Member Experience Specialist – Growth Path & Benefits

Planet Fitness; Duncanville (TX); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

MyFlexPay

Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise, seeks a friendly front desk Team Player for our Austin-area clubs to deliver a positive member experience and assist with tours and sign-ups. You will check members in, handle updates, and maintain a clean, welcoming environment.

Growth opportunities exist within our expanding group, with managers often promoting from front desk roles. Competitive safety standards, health protocols, and benefits accompany this position.

Qualifications

• Exceptional customer service skills; interact in a positive and professional way with members and co-workers.
• Positive attitude and reliability are essential.
• Customer service background preferred.
• Punctuality and reliability required.
• Demonstrate diplomacy in all interactions.
• Must be 18 years of age or older.
• High School diploma or GED equivalent required.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to member accounts.
• Address member questions and escalate to Assistant Manager or Manager as needed.
• Perform detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Communication

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise, seeks a friendly front desk Team Player for our Austin-area clubs to deliver a positive member experience and assist with tours and sign-ups. You will check members in, handle updates, and maintain a clean, welcoming environment.

Growth opportunities exist within our expanding group, with managers often promoting from front desk roles. Competitive safety standards, health protocols, and benefits accompany this position.