Member Experience Specialist — Fitness Club Front Desk

Houston Fitness Partners; Houston (TX); On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Growth opportunities

Job summary

Houston Fitness Partners, a Planet Fitness franchisee in the Houston area, is seeking a Member Services Representative. This role pays $10/hr and requires strong customer service with reliable attendance.

You will greet members, assist callers, handle inquiries, and guide tours while processing transactions and supporting sales goals. Expect a fast-paced, friendly environment with regular cleaning duties and cross-location support.

Qualifications

• Customer service experience preferred (6–12 months).
• Self-starter with initiative and minimal supervision.
• Punctual and dependable with a solid work ethic.
• Able to manage multiple responsibilities with basic computer use.

Responsibilities

• Greet members/guests with confidence and professionalism.
• Assist callers with information and respond to inquiries.
• Answer questions regarding procedures and policies clearly.
• Conduct member calls and tours; process retail transactions and drive sales.
• Keep club clean and sanitized for up to 50% of the shift.
• Work at any Planet Fitness location within the Houston Fitness Partners group.

Skills

Customer service

Initiative

Punctuality

Communication

Education

18+ years old

Background check required

Tools

Basic computer skills

Job description

Houston Fitness Partners, a Planet Fitness franchisee in the Houston area, is seeking a Member Services Representative. This role pays $10/hr and requires strong customer service with reliable attendance.

You will greet members, assist callers, handle inquiries, and guide tours while processing transactions and supporting sales goals. Expect a fast-paced, friendly environment with regular cleaning duties and cross-location support.