Member Experience & Sales Specialist

HFP Dearpark, LLC; Deer Park (OH); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Opportunities for growth

Job summary

Houston Fitness Partners is hiring a Member Service Representative for Planet Fitness. You will greet members, handle inquiries, and support daily club operations with friendly, professional service.

Ideal candidates have 6-12 months of face-to-face customer service, basic computer skills, and reliability. This hourly role offers about $10/hour with growth opportunities and is performed at Planet Fitness locations within the Houston Fitness Partners network.

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s needs and respond promptly by delivering efficient customer service while maintaining accuracy in a fast-paced environment.
• Answer phones promptly and in a friendly manner.
• Assist callers with knowledgeable and accurate information during inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.

Skills

Customer service

Job description

Houston Fitness Partners is hiring a Member Service Representative for Planet Fitness. You will greet members, handle inquiries, and support daily club operations with friendly, professional service.

Ideal candidates have 6-12 months of face-to-face customer service, basic computer skills, and reliability. This hourly role offers about $10/hour with growth opportunities and is performed at Planet Fitness locations within the Houston Fitness Partners network.