Member Services Associate: Flexible Schedule & Community Impact

YMCA of Greater Oklahoma City; Oklahoma City (OK); On-site; USD 11,000 - 16,000; Part time

Job summary

The YMCA of Greater Oklahoma City is seeking a front desk/ member services associate to welcome guests, answer questions, process memberships and registrations, and keep the facility running smoothly.

Starting at $10.00 per hour, the role includes mornings and afternoons/evenings shifts and requires CPR/AED/First Aid certification and excellent communication skills in a service-driven environment.

Qualifications

• Must be certified in PR/CPR, AED, O2, and First Aid.
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.

Responsibilities

• Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
• Attend Scheduled Staff Meeting.
• Stay off all personal electronic items, cell phones, iPad, etc.
• Develop meaningful and sustainable relationships with members, donors and volunteers.

Skills

Customer service

Verbal communication

Office software

Team player

Education

CPR/AED/First Aid certification

Job description

The YMCA of Greater Oklahoma City is seeking a front desk/ member services associate to welcome guests, answer questions, process memberships and registrations, and keep the facility running smoothly.

Starting at $10.00 per hour, the role includes mornings and afternoons/evenings shifts and requires CPR/AED/First Aid certification and excellent communication skills in a service-driven environment.