Member Services Pro — Empower Community Impact

YMC; Edmond (OK); On-site; USD 12,000 - 17,000; Full time

Job summary

YMC in Edmond, OK seeks a friendly, service-oriented team member to welcome members and guests, answer calls, and handle routine clerical duties. The role supports program supervision, processes payments, and promotes a positive club experience.

Requirements include CPR, AED, O2 and First Aid certification, 18+ age, strong communication, and the ability to lift 30 pounds. This is an on-site position emphasizing member satisfaction.

Qualifications

• Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)
• Must be 18 years of age or older.
• Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
• Must be able to lift 30 pounds.

Responsibilities

• Provide member services such as membership tours, answer and direct phone calls, guest registration, provide program information, accept payment/cash register/receipts, schedule appointments, rent lockers, stock and distribute towels.
• Serve as liaison between members and program supervisors.
• Handle and solve member inquiries, concerns and complaints.
• Monitor facility as required.
• Carry out other duties as assigned.
• Attend Scheduled Staff Meeting.

Skills

Customer service

Interpersonal communication

Computer skills

Accuracy

Verbal communication

Lifting capability

Tools

CPR certification

AED certification

O2 certification

First Aid certification

Job description

YMC in Edmond, OK seeks a friendly, service-oriented team member to welcome members and guests, answer calls, and handle routine clerical duties. The role supports program supervision, processes payments, and promotes a positive club experience.

Requirements include CPR, AED, O2 and First Aid certification, 18+ age, strong communication, and the ability to lift 30 pounds. This is an on-site position emphasizing member satisfaction.