Member Services Associate

Ymca; Town of Wautoma (WI); Hybrid; USD 14,000 - 18,000; Full time

Benefits offered by this job

YMCA Membership

Program Discounts

Flexible Hours

Health Benefits

Job summary

Ymca is seeking enthusiastic individuals for full-time and part-time roles that focus on customer service and member engagement. You will provide accurate information to members and guests while assisting in developing member-focused policies.

The ideal candidate possesses a positive attitude and proactive customer service experience, alongside good communication and multitasking abilities. Benefits include a complimentary YMCA membership and discounts on programs.

Qualifications

• Established history of positive customer service experience.
• Skilled in use of Microsoft Office.
• Proactive in seeking answers to member and guest inquiries.
• Ability to thrive in a fast paced environment.
• Comfortable managing multiple tasks simultaneously.
• Strong communication skills, with a 'listen-first' mentality.
• Willingness to help others – members, guests, and coworkers.
• Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.

Responsibilities

• Provide timely and accurate information to members and guests.
• Assist Member Services Director in creating policies and procedures.
• Facilitate training while leading Member Services Associates.
• Process registrations, sales, and refunds.

Skills

Customer service

Microsoft Office

Multitasking

Communication

Job description

Description

PAY: $10.17-$12.71/ hour

POSITION TYPE: Full Time & Part Time

FULL TIME BENEFITS:

• Complimentary Individual or Household YMCA Membership
• 50% Employee and Dependents Discount on YMCA Programs
• 40% Child Care Discount
• CPR/AED/First Aid Certification Provided Upon Employment
• Comprehensive benefits package, including health, dental, vision, retirement, and paid time off.
• Flexible Hours

PART TIME BENEFITS:

• Complimentary Individual YMCA Membership
• 50% Employee Only Discount on YMCA Programs
• CPR/AED/First Aid Certification Provided Upon Employment
• Flexible Hours

Share your enthusiasm and customer-focused work with our members by providing timely and accurate information to members and guests. Assist Member Services Director in creating and implementing member-focused policies and procedures. Facilitate training while providing leadership to Member Services Associates. Process accurate day to day operations such as registrations, sales, and refunds.

Requirements

Qualifications:

• Established history of positive customer service experience.
• Skilled in use of Microsoft Office.
• Proactive in seeking answers to member and guest inquiries.
• Ability to thrive in a fast paced environment.
• Comfortable managing multiple tasks simultaneously.
• Strong communication skills, with a “listen-first” mentality.
• Willingness to help others – members, guests, and coworkers.
• Consistently displays our core values: Caring, Respect, Responsibility, and Honesty.