Entry-Level Member Services Specialist — Branch Support

SECU; Huntersville (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

SECU in Huntersville, NC is seeking an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person.

You will perform routine duties, assist with cash box management, account origination and maintenance, and help clients with service requests while upholding confidentiality and SECU policies. Training will cover core modules and regulatory requirements.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Completion of Core Module Program within 12 months of hire date.

Responsibilities

• Respond to member inquiries by telephone and in person.
• Handle cash box, account origination and maintenance.
• Balance cash drawer and process transactions according to policy.

Skills

Customer service orientation

Communication skills

Problem-solving

Education

High school diploma or GED

CCUE Certification

AA/AS via NC-CTP pathway

Job description

SECU in Huntersville, NC is seeking an entry-level Associate Member Services Representative to learn branch operations and deliver exemplary member service by phone and in person.

You will perform routine duties, assist with cash box management, account origination and maintenance, and help clients with service requests while upholding confidentiality and SECU policies. Training will cover core modules and regulatory requirements.