Member Services Associate — Banking & Frontline Support

State Employees' Credit Union; North Carolina; On-site; USD 30,000 - 40,000; Full time

Job summary

State Employees' Credit Union in North Carolina is looking for an Associate Member Services Representative to join their team. This entry-level position involves providing exceptional member service, handling transactions, and maintaining confidentiality. Ideal candidates should have a high school diploma or GED, although a bachelor’s degree is preferred. Strong verbal/written communication and problem-solving skills are essential. Training will be provided for core credit union operations and services.

Qualifications

• Must possess an aptitude for meeting people and developing member confidence.
• Must have good verbal and written communication skills.
• Must complete the Credit Union's Core Module Program within 12 months.

Responsibilities

• Provide exemplary member service by responding to inquiries.
• Process transactions and balance cash drawers.
• Assist members with various service requests.

Skills

Good communication skills

Problem-solving skills

Ability to develop member trust

Education

High school diploma or GED equivalent

Bachelor's degree or related certification

Job description

State Employees' Credit Union in North Carolina is looking for an Associate Member Services Representative to join their team. This entry-level position involves providing exceptional member service, handling transactions, and maintaining confidentiality. Ideal candidates should have a high school diploma or GED, although a bachelor’s degree is preferred. Strong verbal/written communication and problem-solving skills are essential. Training will be provided for core credit union operations and services.