Member Services Associate — Entry-Level Banker

State Employees' Credit Union; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union is seeking an entry-level Associate Member Services Officer (MSO) to join our branch team. The role focuses on foundational branch operations and delivering exemplary member service both in-person and by phone, including cash handling, account origination, and maintenance.

New associates begin training in lending and collections and progress through learning modules, while maintaining confidentiality and professional conduct across service channels.

Qualifications

• High school diploma or GED is required; core values and customer service focus are emphasized.
• Complete SECU Core Module Program within 12 months of hire as a condition of employment.
• Bachelor’s degree or CCUE certification or AA/AS via NC-CTP is preferred.

Responsibilities

• Answer member inquiries by telephone and in person; provide courteous, professional service.
• Perform routine branch duties including cash drawer management and account origination/maintenance.
• Learn lending and collection basics; assist with wires, notary services, and cross-department requests.
• Organize, file, and scan documents; adhere to security, privacy, and regulatory requirements.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification or AA/AS via NC-CTP (preferred)

Job description

State Employees' Credit Union is seeking an entry-level Associate Member Services Officer (MSO) to join our branch team. The role focuses on foundational branch operations and delivering exemplary member service both in-person and by phone, including cash handling, account origination, and maintenance.

New associates begin training in lending and collections and progress through learning modules, while maintaining confidentiality and professional conduct across service channels.