Entry-Level Member Services Specialist

State Employees' Credit Union; Missouri; On-site; USD 32,000 - 46,000; Full time

Job summary

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative to learn branch operations through training and hands-on practice. You will balance cash and process transactions while delivering courteous service across in-person, phone, and digital channels.

The role emphasizes quick learning, strong people skills, and adherence to policies. Completion of core training within 12 months is required, with opportunities for growth in member services and financial

Qualifications

• Must have strong interpersonal skills and enjoy helping members.
• Excellent verbal and written communication abilities.
• Able to solve problems and think critically on the fly.
• Must complete the Core Module Program within 12 months of hire.

Responsibilities

• Greet and assist members in person, by phone, and digitally.
• Process transactions and balance cash drawer per standards.
• Learn branch operations and security procedures as part of training.
• Support other departments to fulfill member requests and referrals.
• Organize, file and scan documents daily and handle clerical tasks.

Skills

People skills

Communication

Problem solving

Education

High School diploma or GED

Job description

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative to learn branch operations through training and hands-on practice. You will balance cash and process transactions while delivering courteous service across in-person, phone, and digital channels.

The role emphasizes quick learning, strong people skills, and adherence to policies. Completion of core training within 12 months is required, with opportunities for growth in member services and financial