Branch Member Services Specialist

State Employees' Credit Union; Wadesboro (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

State Employees' Credit Union in North Carolina is seeking a friendly, detail-oriented Member Service Representative. You will greet members, respond to their needs, and educate them on available services, accounts, and credit union products.

You will enter transactions in the Margo system, balance cash drawer, and support drive-thru operations as needed. The role involves processing new memberships, opening accounts, handling changes, reconciling cash and reports, and assisting with credit card

Qualifications

• Strong communication skills and professional demeanor.
• Good math skills and attention to detail.
• Willingness to engage in ongoing training and development.

Responsibilities

• Handle establishment of new membership, open all accounts, and process changes in accounts.
• Educate members on available services and make recommendations based on their needs.
• Key all required transactions into the Margo system and balance cash drawer with accuracy.
• Balance the vault, ATM, TCD and coin sorter.
• Operate drive-thru window as needed and maintain daily/monthly reports.
• Assist members with account problems, checking reconciliations, or errors in transactions.

Skills

Communication skills

Mathematical ability

Self-control

Professionalism

Teamwork

Attention to detail

Margo system

Image System

Tools

Margo system

Image System

Job description

State Employees' Credit Union in North Carolina is seeking a friendly, detail-oriented Member Service Representative. You will greet members, respond to their needs, and educate them on available services, accounts, and credit union products.

You will enter transactions in the Margo system, balance cash drawer, and support drive-thru operations as needed. The role involves processing new memberships, opening accounts, handling changes, reconciling cash and reports, and assisting with credit card