Member Experience Advisor - Services & Support

SECU; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

SECU is seeking a MSS Associate Member Services Representative to deliver exemplary member service through telephone and digital channels. You will respond to inquiries about accounts, new deposits, card services, and digital channel support.

You'll complete foundational training, ongoing modules, and essential compliance tasks, while maintaining professional conduct and high performance in KPI-driven tasks.

Qualifications

• High school diploma or GED required; CCUE or related programs preferred.
• Strong verbal and written communication skills for member interactions.
• Ability to learn multiple credit union products and services.

Responsibilities

• Provide routine member service via phone and digital channels.
• Adhere to SECU policies and privacy requirements (MISP).
• Attend required training and complete modules for progression.

Skills

Communication

Customer service

Problem solving

Interpersonal skills

Education

High school diploma or GED

CCUE Certification

NC-CTP transfer pathway knowledge

Tools

CXone

Job description

SECU is seeking a MSS Associate Member Services Representative to deliver exemplary member service through telephone and digital channels. You will respond to inquiries about accounts, new deposits, card services, and digital channel support.

You'll complete foundational training, ongoing modules, and essential compliance tasks, while maintaining professional conduct and high performance in KPI-driven tasks.