Entry-Level Member Services Specialist

State Employees' Credit Union; Louisburg (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking an entry-level Associate Member Services Officer to learn branch operations and provide exceptional member service in person and by phone. You will handle cash box basics, account origination and maintenance while beginning training in lending and collections under supervision.

As you progress, you will follow strict procedures, protect member privacy, and develop knowledge of SECU products and services such as insurance, retirement planning, and

Qualifications

• Must have high school diploma or GED or equivalent.
• Demonstrates SECU’s Core Values.
• Aptitude for meeting people and developing member confidence, respect, and trust.

Responsibilities

• Greet and assist members in a courteous, professional, and timely manner through all service channels.
• Answer phones and assist members with service requests.
• Organize, file and scan documents daily.
• Process foreign and domestic wire transfers.
• Help order and return foreign currency.
• Troubleshoot problems with member accounts, cards, and online access.
• Learn basic account opening procedures and banking products under supervision.
• Learn CXone and assist MSS as requested.
• Exhibit a positive attitude toward members and teammates.
• Attend training and maintain regular attendance.

Skills

Customer service

Communication

Problem solving

People skills

Education

High school diploma or GED

Bachelor’s degree preferred

CCUE Certification preferred

AA/AS via NC-CTP program

Job description

State Employees' Credit Union is seeking an entry-level Associate Member Services Officer to learn branch operations and provide exceptional member service in person and by phone. You will handle cash box basics, account origination and maintenance while beginning training in lending and collections under supervision.

As you progress, you will follow strict procedures, protect member privacy, and develop knowledge of SECU products and services such as insurance, retirement planning, and