Entry-Level Member Services Associate – Branch Operations

State Employees' Credit Union; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative to learn and perform core branch operations. You will handle member inquiries by phone and in person, process transactions, and assist with account opening and maintenance under supervision.

The role emphasizes customer service, accuracy, and adherence to SECU policies while gaining experience in banking products and services.

Qualifications

• Must have a high school diploma or GED.
• Strong written and verbal communication skills.
• Ability to interact professionally with members and colleagues.
• Ability to learn and follow established branch procedures.

Responsibilities

• Assist members by phone and in person with inquiries and transactions.
• Perform routine branch duties including cash handling and balance of cash drawers.
• Support account origination and maintenance following MIP procedures.
• Handle drive-through and in-branch transactions with accuracy.
• Follow security and confidentialty policies and SECU guidelines.
• Participate in training to learn products and services offered.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Aptitude for customer service

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification or AA/AS via NC-CTP

Job description

State Employees' Credit Union is seeking an entry-level Associate Member Services Representative to learn and perform core branch operations. You will handle member inquiries by phone and in person, process transactions, and assist with account opening and maintenance under supervision.

The role emphasizes customer service, accuracy, and adherence to SECU policies while gaining experience in banking products and services.