Entry-Level Member Services Associate – Banking

SECU; New Bern (NC); On-site; USD 32,000 - 40,000; Full time

Job summary

SECU, a credit union focused on People Helping People, seeks an Associate Member Services Representative to join our team in New Bern, NC. This entry-level role provides foundational knowledge of branch operations and emphasizes exemplary member service by responding to inquiries by phone and in person.

You will learn to process transactions, balance cash drawers, and support account origination and maintenance while upholding security and confidentiality.

Qualifications

• Respond to member inquiries by phone and in person.
• Balance a cash drawer and process transactions per procedures.
• Learn branch operations via training modules and policy reviews.
• Maintain confidentiality and follow security controls.

Responsibilities

• Assist members by processing transactions and balancing a cash drawer.
• Greet and assist members via in-person, phone, and digital channels.
• Learn SECU branch operations and complete required training modules.
• Maintain confidentiality and adhere to security procedures.
• Support wire transfers and currency exchange as needed.
• Balance vaults, ATMs, and cash dispensers.
• Record daily/monthly branch reports.
• Attend training and participate in ongoing education.

Skills

Customer service

Cash handling

Phone communication

Documentation & filing

Teamwork

Tools

CXone

Job description

SECU, a credit union focused on People Helping People, seeks an Associate Member Services Representative to join our team in New Bern, NC. This entry-level role provides foundational knowledge of branch operations and emphasizes exemplary member service by responding to inquiries by phone and in person.

You will learn to process transactions, balance cash drawers, and support account origination and maintenance while upholding security and confidentiality.