Member Service Specialist II - Growth & Impact

Members 1st Partnership; Carlisle (Cumberland County); On-site; USD 23,000 - 33,000; Full time

Job summary

Members 1st is seeking a Member Service Representative II to support branch operations, assist members with new accounts, lending, and maintenance while delivering high member satisfaction. The role emphasizes compliance, product knowledge, and opportunities for growth in a collaborative environment.

You will engage with members, promote self-service options, and may assume leadership responsibilities when managers are absent.

Qualifications

• Excellent communication and interpersonal skills are required.
• Thorough knowledge of credit union products, services, policies and procedures.
• Cash handling skills and ability to identify sales opportunities.

Responsibilities

• Assist members with new accounts, lending, and account maintenance.
• Support branch growth and service by executing lobby engagement and cross-selling deposits/loans.
• Ensure compliance with credit union policies and provide leadership when a Branch Manager is unavailable.

Skills

Excellent communication

Interpersonal skills

Attention to detail

Credit union products knowledge

Cash handling

Sales opportunity recognition

Analytical skills

Time management

Team leadership

PC software familiarity

Education

High school diploma or equivalent

Job description

Members 1st is seeking a Member Service Representative II to support branch operations, assist members with new accounts, lending, and maintenance while delivering high member satisfaction. The role emphasizes compliance, product knowledge, and opportunities for growth in a collaborative environment.

You will engage with members, promote self-service options, and may assume leadership responsibilities when managers are absent.