Member Service II: Growth, Leadership & Member Impact

Members 1st Federal Credit Union; Pennsylvania; On-site; USD 23,000 - 33,000; Full time

Job summary

Members 1st Federal Credit Union seeks a Member Service Representative II to support branch operations and enhance member satisfaction. You will assist with deposits, loans, account maintenance, and service inquiries while adhering to policies and procedures.

You will promote a consultative sales approach, guide members to self-service options, and may take on leadership duties when a Branch Manager is absent. Excellent communication is essential.

Qualifications

• 1–3 years of related experience.
• Excellent communication and interpersonal skills.
• Thorough knowledge of credit union products, services, policies and procedures.

Responsibilities

• Support all aspects of branch operations with high member satisfaction.
• Assist members with deposits, loans, account maintenance and service questions.
• Ensure compliance with credit union policies and procedures.
• Foster a consultative sales culture and connect members to self-service options.
• Provide coverage for other departments as needed.

Skills

Customer service

Communication

Attention to detail

Credit union products

Cash handling

Sales opportunities

Analytical skills

Time management

Leadership potential

PC software

Education

High school diploma

General and business knowledge

Tools

PC software

Job description

Members 1st Federal Credit Union seeks a Member Service Representative II to support branch operations and enhance member satisfaction. You will assist with deposits, loans, account maintenance, and service inquiries while adhering to policies and procedures.

You will promote a consultative sales approach, guide members to self-service options, and may take on leadership duties when a Branch Manager is absent. Excellent communication is essential.