Member Service Rep III: Trusted Advisor & Growth Ally

1st Community Credit Union; Sparta (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Voluntary coverage options for事故、重大疾病与

401K plan with matching (up to 5%)

Life insurance, long-term disability,

Job summary

1st Community Credit Union is seeking an experienced Member Service Representative III to deepen member relationships and handle complex account needs. You will become a trusted resource, expand knowledge across credit union operations, and assist the Branch Manager with staff training.

You will engage members to assess their financial needs, recommend products, and support daily branch operations while demonstrating leadership aligned with our cultural commitments.

Qualifications

• 2 years of financial experience required
• Strong communication skills
• Attention to detail and accuracy
• Valid Wisconsin driver's license

Responsibilities

• Build strong relationships with members by providing professional, personalized service.
• Interview members to understand their needs and recommend appropriate credit union products and services.
• Open a wide variety of accounts, including savings, checking, business, trust estate, representative payee, guardian, and custodial accounts.
• Assist members with IRAs, direct deposit, online services, debit cards, checking, safe deposit services, and other products.
• Support daily branch operations, including opening and closing the branch, cash handling, ATM maintenance, and balance Total Cash Recyclers.
• Assist with training and supporting staff.
• Demonstrate leadership consistent with 1st Community Credit Union's Cultural Commitments.

Skills

Strong communication

Attention to detail

Customer service

Job description

1st Community Credit Union is seeking an experienced Member Service Representative III to deepen member relationships and handle complex account needs. You will become a trusted resource, expand knowledge across credit union operations, and assist the Branch Manager with staff training.

You will engage members to assess their financial needs, recommend products, and support daily branch operations while demonstrating leadership aligned with our cultural commitments.