Member Service Advocate I – Growth, Support & Impact

People's Credit Union; North Kingstown (RI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) and Roth options with employer

Performance-based incentive (target 4%

Employee discounts on loan products

Job summary

People’s Credit Union in North Kingstown, RI is seeking dynamic Member Service Representatives I/II to deliver exceptional member service through in‑branch, phone, and email interactions. You will open new accounts, service existing ones, and grow member relationships while upholding credit union values.

The roles require basic math, clear communication, and the ability to balance transactions daily; prior cash handling or customer service experience is preferred.

Qualifications

• High School diploma or equivalent.
• At least six months cash handling and customer service experience.
• Good oral and written communication skills.
• Must be able to speak clearly and deliver information in a logical sequence.
• Must be able to use basic math skills.

Responsibilities

• Process member transactions with accuracy and balance transactions daily.
• Assist members in establishing account relationships and services in branch, by phone, and via email.
• Promote and educate members about channels such as ATM/debit, online banking, and bill pay.
• Maintain proficiency of bank channels and meet service, growth, and retention goals.

Skills

Cash handling

Customer service

Oral and written communication

Account service

Education

High School diploma or equivalent

Tools

Windows

Microsoft Office

Automated Lending

Job description

People’s Credit Union in North Kingstown, RI is seeking dynamic Member Service Representatives I/II to deliver exceptional member service through in‑branch, phone, and email interactions. You will open new accounts, service existing ones, and grow member relationships while upholding credit union values.

The roles require basic math, clear communication, and the ability to balance transactions daily; prior cash handling or customer service experience is preferred.