Member Service Specialist — Friday Harbor Banking

Harborstone Credit Union; Friday Harbor (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Sign-on bonus

Competitive pay

401(k) with employer match

Medical, dental, and vision coverage

Paid time off and holidays

Professional development

Career growth opportunities

Employee appreciation programs

Job summary

Harborstone Credit Union in Friday Harbor is seeking a friendly Member Service Representative to deliver excellent service, open accounts, process transactions, and educate members on digital tools. You’ll work on the front line, helping individuals and local businesses achieve their financial goals.

Qualifications include at least one year in customer service or banking, strong communication, attention to detail, and comfort with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in customer service, retail, banking or financial services preferred.
• Strong communication and problem-solving skills; detail-oriented.

Responsibilities

• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.
• Support branch operations and contribute to overall branch success.

Skills

Strong communication

Problem-solving

Attention to detail

Microsoft Office

Financial systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Financial systems

Job description

Harborstone Credit Union in Friday Harbor is seeking a friendly Member Service Representative to deliver excellent service, open accounts, process transactions, and educate members on digital tools. You’ll work on the front line, helping individuals and local businesses achieve their financial goals.

Qualifications include at least one year in customer service or banking, strong communication, attention to detail, and comfort with Microsoft Office.