Member Experience Specialist — Banking & Digital Tools

Hawaii-State-Federal-Credit-Union; Honolulu (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

401(k) plan

Transit subsidy

Wellness programs

Tuition assistance

Career development

Team environment

Work-life balance

Job summary

Hawaii State Federal Credit Union seeks a Member Associate to be the initial touchpoint for members, delivering friendly, personalized service and guiding them through everyday banking needs. You will help members navigate online banking, mobile apps, and digital payments, building trusted relationships to improve financial wellness.

Responsibilities include processing transactions, assisting with new accounts, and maintaining high standards of security and accuracy, within a supportive,

Qualifications

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
• Support branch goals by contributing to a collaborative, high-performing team environment.

Skills

Customer service

Verbal communication

Touch-typing

Math

Job description

Hawaii State Federal Credit Union seeks a Member Associate to be the initial touchpoint for members, delivering friendly, personalized service and guiding them through everyday banking needs. You will help members navigate online banking, mobile apps, and digital payments, building trusted relationships to improve financial wellness.

Responsibilities include processing transactions, assisting with new accounts, and maintaining high standards of security and accuracy, within a supportive,