Member Experience Associate — Banking Services

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Retirement Savings

Transportation Subsidy

Growth Opportunities

Wellness Programs

Job summary

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for members, delivering friendly, efficient service and building trusted relationships. You will process transactions, support new accounts, and help members navigate our digital banking tools.

Join HSFCU to grow in financial services, develop problem-solving skills, and contribute to a positive member experience.

Qualifications

• Professional appearance, dress, and attitude as part of daily interactions.
• Good math skills for handling transactions and balancing.
• Clear verbal and written communication with members.
• Ability to operate software and business equipment used in branches.

Responsibilities

• Create exceptional member experiences with friendly, efficient service.
• Educate members on online banking, mobile banking, and digital payments.
• Build relationships by understanding member needs and offering solutions.
• Process transactions accurately while maintaining security and cash handling standards.
• Identify opportunities to introduce products and services to improve convenience.
• Support branch goals through teamwork and a high-performing environment.

Skills

Professional appearance

Math skills

Communication skills

Computer basics

Job description

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for members, delivering friendly, efficient service and building trusted relationships. You will process transactions, support new accounts, and help members navigate our digital banking tools.

Join HSFCU to grow in financial services, develop problem-solving skills, and contribute to a positive member experience.