Member Services & Digital Banking Associate

Hawaii State Federal Credit Union; Honolulu (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Retirement Savings

Transportation Subsidy

Wellness Programs

Growth Opportunities

Team Environment

Job summary

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for members, delivering friendly service and processing transactions. You will guide digital banking and help members navigate online and mobile tools, while building trusted relationships for their financial well‑being.

This role fosters skill development in financial services, relationship-building, and problem-solving, with clear paths for advancement within HSFCU and its branches.

Qualifications

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences with friendly, personalized service.
• Educate members on digital banking capabilities and self-service options.
• Build relationships by understanding member needs and providing solutions.
• Process transactions accurately with high standards of security and cash handling.
• Identify opportunities to introduce products and services that enhance convenience and well‑being.
• Support branch goals through collaboration within a high‑performing team.

Skills

Math aptitude

Touch-typing

Verbal communication

Written communication

Job description

Hawaii State Federal Credit Union is seeking a Member Associate to be the first point of contact for members, delivering friendly service and processing transactions. You will guide digital banking and help members navigate online and mobile tools, while building trusted relationships for their financial well‑being.

This role fosters skill development in financial services, relationship-building, and problem-solving, with clear paths for advancement within HSFCU and its branches.