Member Services Specialist: Loans & Accounts

BayPort Credit Union; Smithfield (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

BayPort Credit Union is seeking a courteous Member Service Representative to greet members, explain account options, and handle teller transactions with accuracy. You will assist with loan inquiries, process openings and maintenance for accounts, and resolve member requests in a timely manner.

This role emphasizes strong customer service, cash handling, and compliance with credit union procedures. A high school diploma and prior teller or member service experience are preferred for success in a

Qualifications

• Experience in customer service or teller roles preferred.
• Knowledge of bank operations and loan processes is a plus.
• Ability to handle cash accurately and follow procedures.

Responsibilities

• Greet and assist members at the front desk in a professional manner.
• Provide information on membership, accounts, loans, and other services.
• Open new accounts and process loan and certificate transactions.
• Handle teller transactions and respond to member requests promptly and accurately.
• Educate members on products and services and resolve issues as needed.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

PC skills

Microsoft Office

Job description

BayPort Credit Union is seeking a courteous Member Service Representative to greet members, explain account options, and handle teller transactions with accuracy. You will assist with loan inquiries, process openings and maintenance for accounts, and resolve member requests in a timely manner.

This role emphasizes strong customer service, cash handling, and compliance with credit union procedures. A high school diploma and prior teller or member service experience are preferred for success in a