Member Service Representative

Harborstone Credit Union; Friday Harbor (WA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Sign-on bonus

Competitive pay

401(k) with employer match

Medical, dental, and vision coverage

Paid time off and holidays

Professional development

Career growth opportunities

Employee appreciation programs

Job summary

Harborstone Credit Union in Friday Harbor is seeking a friendly Member Service Representative to deliver excellent service, open accounts, process transactions, and educate members on digital tools. You’ll work on the front line, helping individuals and local businesses achieve their financial goals.

Qualifications include at least one year in customer service or banking, strong communication, attention to detail, and comfort with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• At least 1 year in customer service, retail, banking or financial services preferred.
• Strong communication and problem-solving skills; detail-oriented.

Responsibilities

• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self-service options.
• Identify opportunities to recommend solutions that fit members' financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.
• Support branch operations and contribute to overall branch success.

Skills

Strong communication

Problem-solving

Attention to detail

Microsoft Office

Financial systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Financial systems

Job description

Ready for the Next Step in Your Financial Services Career?

Bring your banking, cash handling or customer service experience to Harborstone Credit Union and discover why our employees consistently recognize us as one of Washington's Best Workplaces.

Join us at our unique Friday Harbor branch and enjoy the rare opportunity to build your career in one of Washington's most scenic communities. Located on beautiful San Juan Island, Friday Harbor offers a welcoming small-town atmosphere, breathtaking waterfront views, abundant outdoor recreation, and a strong sense of community. Whether you’re kayaking after work, spotting orcas in the Salish Sea, or helping local members achieve their financial goals, you’ll find a rewarding balance of purpose and lifestyle that’s hard to match anywhere else.

Plus, receive a $1,000 sign‑on bonus when you join our Friday Harbor team!

We’re looking for professionals who are passionate about helping people achieve financial well‑being and who want to be part of an organization that invests in its employees through competitive pay, excellent benefits, career development, and a culture built on Commitment, Dependability, and Kindness.

Why Harborstone?

At Harborstone Credit Union, we invest in our employees and their families by offering a comprehensive and competitive benefits package, including:

• $1,000 sign‑on bonus
• Competitive pay: $20‑$30/hour DOE
• 401(k) with employer match
• Medical, dental, and vision coverage
• Employer contribution toward dependent medical premiums
• Generous paid time off and holidays
• Professional development and career growth opportunities
• Employee appreciation and recognition programs
• Discounted employee financial products
• A mission‑driven culture focused on helping members and communities thrive
• A collaborative, supportive culture that values work‑life balance and employee well‑being

Why Friday Harbor?

Member Service Representative – Position Summary

The Member Service Representative is a front‑line banking professional who serves as a trusted resource for Harborstone members. This role combines member service, account management, teller transactions, financial education, and product referrals to help individuals and businesses achieve their financial goals.

What You’ll Do

• Deliver exceptional service and create positive member experiences.
• Open new accounts and assist with account maintenance.
• Answer member questions in person, by phone, and through email.
• Process transactions accurately, including deposits, withdrawals, loan payments, and transfers.
• Educate members on products, services, digital banking tools, and self‑service options.
• Identify opportunities to recommend solutions that fit members’ financial needs.
• Resolve member concerns and problems quickly and professionally.
• Maintain accurate records and adhere to all compliance and confidentiality requirements.
• Support branch operations and contribute to overall branch success.

What Success Looks Like

Successful candidates:

• Build trusted relationships with members.
• Help members improve their financial well‑being.
• Promote products and services that benefit members and support branch growth.
• Consistently demonstrate Harborstone's values of Commitment, Dependability, and Kindness.
• Contribute to a collaborative, team‑focused environment.

Ideal Background

• High school diploma or equivalent.
• At least 1 year of customer service, retail, banking, or financial services experience.
• Strong communication and problem‑solving skills.
• Attention to detail and accuracy when handling transactions.
• Comfort using Microsoft Office and financial systems.
• Ability to adapt, collaborate, and provide excellent service in a fast‑paced environment.

Physical Considerations

• Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.
• May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.
• May require stooping, bending, squatting, and reaching for limited periods of time.
• May require sitting and standing for long periods of time.