Member Service Pro — Banking, Solutions & Community Impact

Paycom; Kennewick (WA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Benefit package

PTO + holidays

401(k) match

Tuition assistance

Volunteer PTO

Product discounts

Recognition programs

Job summary

Gesa Credit Union in Kennewick, WA is seeking a friendly Member Service Associate to deliver exceptional member service, handle routine teller transactions, and assist with digital banking. You will promote credit union products, make outbound member calls, ensure accurate cash handling, and support colleagues by resolving issues with professionalism and integrity.

The role requires a high school diploma or equivalent and at least one year of customer service experience; training is provided and

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of customer service experience preferred.
• Some cash handling experience preferred.

Responsibilities

• Provide exceptional member service to all we serve.
• Resolve member issues and follow up as appropriate.
• Refer to other experts and deepen member relationships.
• Make outbound calls and assist with Digital Banking enrollment.

Skills

Customer service

Financial literacy

Cash handling

Communication

Problem solving

Education

High School Diploma or equivalent

Job description

Gesa Credit Union in Kennewick, WA is seeking a friendly Member Service Associate to deliver exceptional member service, handle routine teller transactions, and assist with digital banking. You will promote credit union products, make outbound member calls, ensure accurate cash handling, and support colleagues by resolving issues with professionalism and integrity.

The role requires a high school diploma or equivalent and at least one year of customer service experience; training is provided and