Member Experience Associate (Digital Banking)

Hawaii State Federal Credit Union; Mililani Town (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Health coverage

Paid time off

401(k) plan with match

Transportation subsidy

Wellness programs

Tuition assistance

Job summary

Hawaii State Federal Credit Union is seeking a friendly and dependable Member Associate to be the first point of contact for members, delivering outstanding service and guiding them through everyday banking needs.

In this role you will process transactions, support new accounts, and help members navigate online and mobile banking. A strong emphasis on relationship-building, accuracy, and service quality helps advance your career within HSFCU and the credit union system.

Qualifications

• Professional appearance, dress, and attitude.
• Good math and touch-typing skills.
• Good verbal and written communication skills.
• Ability to operate related computer applications and business equipment.

Responsibilities

• Create exceptional member experiences by delivering friendly, personalized, and efficient service in every interaction.
• Educate and guide members on digital banking capabilities, including online banking, mobile banking, digital payments, and self-service solutions.
• Build strong relationships by understanding member needs and providing thoughtful solutions and support.
• Process transactions accurately while maintaining high standards of operational excellence, security, and cash handling integrity.
• Proactively identify opportunities to introduce products, services, and resources that improve convenience, engagement, and financial well-being.
• Support branch goals by contributing to a collaborative, high-performing team environment.

Skills

Professional appearance

Math skills

Touch-typing

Verbal communication

Written communication

Computer applications

Job description

Hawaii State Federal Credit Union is seeking a friendly and dependable Member Associate to be the first point of contact for members, delivering outstanding service and guiding them through everyday banking needs.

In this role you will process transactions, support new accounts, and help members navigate online and mobile banking. A strong emphasis on relationship-building, accuracy, and service quality helps advance your career within HSFCU and the credit union system.