Member Experience Specialist | Financial Services

Island Federal Credit Union; Suffolk (VA); On-site; USD 23,000 - 25,000; Full time

Job summary

Island Federal Credit Union is seeking a dedicated Member Service Representative to join our Hicksville, NY area team. You will assist members with accounts, loans, and services, while promoting Island’s products and ensuring accurate, friendly support.

The role requires strong communication and organizational skills, flexibility to work evenings and weekends, and the ability to handle in-person and phone inquiries with care and professionalism.

Qualifications

• High school graduate or equivalent.
• Strong communication, supervisory, and organizational skills.
• Experience with notary duties is a plus.

Responsibilities

• Evaluate member accounts, services, and credit reports to recommend credit union products and services.
• Process and open new membership accounts and/or services.
• Handle non-monetary transactions and assist with deposits, transfers, and loan payments over the phone or in person.

Skills

Communication skills

Supervisory skills

Organizational skills

Education

High school diploma or equivalent

Job description

Island Federal Credit Union is seeking a dedicated Member Service Representative to join our Hicksville, NY area team. You will assist members with accounts, loans, and services, while promoting Island’s products and ensuring accurate, friendly support.

The role requires strong communication and organizational skills, flexibility to work evenings and weekends, and the ability to handle in-person and phone inquiries with care and professionalism.