Member Experience Specialist II

Members 1st Federal Credit Union; Carlisle (Cumberland County); On-site; USD 23,000 - 33,000; Full time

Job summary

Members 1st Federal Credit Union is seeking a Member Service Representative II to float between branches, delivering high-quality member service and supporting growth in deposits, loans, and service metrics. The role emphasizes resolving member inquiries, account setup, and adherence to credit union policies.

The position requires 1-3 years of related experience and a high school diploma, with strong communication and sales orientation, and a willingness to travel between Carlisle and

Qualifications

• 1-3 years of related experience.
• General and business knowledge equivalent to a high school diploma

Responsibilities

• Float role based out of the North Middleton Branch in Carlisle supporting branches in the Mechanicsburg and Carlisle areas.
• The Member Service Representative II supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio.

Skills

Excellent communication

Attention to detail

Credit union products knowledge

Cash handling

Sales opportunities

Analytical skills

Organizational skills

Leadership

PC software

Education

High School Diploma

Job description

Members 1st Federal Credit Union is seeking a Member Service Representative II to float between branches, delivering high-quality member service and supporting growth in deposits, loans, and service metrics. The role emphasizes resolving member inquiries, account setup, and adherence to credit union policies.

The position requires 1-3 years of related experience and a high school diploma, with strong communication and sales orientation, and a willingness to travel between Carlisle and