Member Service Rep II — Loans, Accounts & Service

Town & Country Federal Credit Union; Portland (ME); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401K employer match

Paid volunteer days

Tuition reimbursement

Job summary

Town & Country Federal Credit Union is seeking a motivated Member Service Representative II to enhance member relationships and provide exceptional service. This role involves conducting loan interviews, evaluating loan documents, and assisting members with new account openings and service requests.

The ideal candidate possesses strong interpersonal skills and a minimum of 1-3 years of relevant experience. The position offers comprehensive benefits including medical, dental, 401K match, and generous paid time off.

Qualifications

• 1-3 years of similar or related work experience.
• Ability to maintain confidentiality and discretion.
• Proficiency in conflict resolution and effective communication.

Responsibilities

• Build relationships with members and provide first-class service.
• Conduct loan interviews and evaluate loan documents.
• Assist members with opening new accounts and service requests.

Skills

Relationship building

Conflict resolution

Effective communication

Customer service

Education

High school education or GED

Job description

Town & Country Federal Credit Union is seeking a motivated Member Service Representative II to enhance member relationships and provide exceptional service. This role involves conducting loan interviews, evaluating loan documents, and assisting members with new account openings and service requests.

The ideal candidate possesses strong interpersonal skills and a minimum of 1-3 years of relevant experience. The position offers comprehensive benefits including medical, dental, 401K match, and generous paid time off.