Member Service Pro | Growth, Flexibility & Impact

TruMark Financial Credit Union; West Chester (Chester County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Health benefits

401(k) with match

Paid time off

Job summary

TruMark Financial Credit Union in West Chester, PA is hiring a Member Service Representative to join our West Chester Branch. You will help members with everyday banking needs and provide outstanding service while growing with a community-focused team.

This role requires 1+ year in customer service, strong communication, and the ability to handle transactions accurately. Flexible hours including evenings and Saturdays are available as part of our commitment to work-life balance, with ongoing

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1+ year of experience in customer service, retail, or banking preferred.
• Strong communication, attention to detail, and proficiency in technology.

Responsibilities

• Provide exceptional customer service by assisting members with financial needs.
• Process deposits, withdrawals, and payments accurately.
• Cross-sell products and services to meet members' financial goals.
• Resolve member issues in a timely and professional manner.
• Maintain operational standards and balanced cash drawers.

Skills

Strong communication

Attention to detail

Proficiency in technology

Positive attitude

Problem-solving mindset

Education

High school diploma or GED

Associate degree in business or related field

Job description

TruMark Financial Credit Union in West Chester, PA is hiring a Member Service Representative to join our West Chester Branch. You will help members with everyday banking needs and provide outstanding service while growing with a community-focused team.

This role requires 1+ year in customer service, strong communication, and the ability to handle transactions accurately. Flexible hours including evenings and Saturdays are available as part of our commitment to work-life balance, with ongoing