Member Service Pro | Growth, Flexibility & Impact

TruMark Financial Credit Union

West Chester (Chester County)

On-site

USD 32,000 - 48,000

Full time

3 days ago
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Benefits offered by this job

Flexible schedule
Health benefits
401(k) with match
Paid time off

Job summary

TruMark Financial Credit Union in West Chester, PA is hiring a Member Service Representative to join our West Chester Branch. You will help members with everyday banking needs and provide outstanding service while growing with a community-focused team.

This role requires 1+ year in customer service, strong communication, and the ability to handle transactions accurately. Flexible hours including evenings and Saturdays are available as part of our commitment to work-life balance, with ongoing

Qualifications

  • High school diploma or GED required; associate degree preferred.
  • 1+ year of experience in customer service, retail, or banking preferred.
  • Strong communication, attention to detail, and proficiency in technology.

Responsibilities

  • Provide exceptional customer service by assisting members with financial needs.
  • Process deposits, withdrawals, and payments accurately.
  • Cross-sell products and services to meet members' financial goals.
  • Resolve member issues in a timely and professional manner.
  • Maintain operational standards and balanced cash drawers.

Skills

Strong communication
Attention to detail
Proficiency in technology
Positive attitude
Problem-solving mindset

Education

High school diploma or GED
Associate degree in business or related field

Job description

TruMark Financial Credit Union in West Chester, PA is hiring a Member Service Representative to join our West Chester Branch. You will help members with everyday banking needs and provide outstanding service while growing with a community-focused team.

This role requires 1+ year in customer service, strong communication, and the ability to handle transactions accurately. Flexible hours including evenings and Saturdays are available as part of our commitment to work-life balance, with ongoing

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