Member Service Center Pro - Flexible Schedule & Growth

TruMark Financial Credit Union; Fort Washington (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedules

Career development

Health & dental benefits

Paid time off

Job summary

TruMark Financial Credit Union is seeking a Member Service Center Representative in Fort Washington, PA. You will handle member inquiries with courtesy, troubleshoot issues, verify details, and maintain records to ensure accurate data and service quality.

The role emphasizes cross-selling, product knowledge, and staying current with training. Flexible scheduling and day-to-day support are provided as part of a collaborative team environment.

Qualifications

• Clear communication and customer service excellence.
• Ability to solve problems and multitask in a fast-paced environment.
• Familiarity with banking principles and customer service standards.

Responsibilities

• Provide exceptional service for inbound/outbound member inquiries.
• Troubleshoot member issues and deliver effective solutions.
• Verify member information and maintain accurate records.
• Promote and cross-sell banking products to meet member needs.
• Stay updated on TruMark products, services, and training.
• Assist with new product implementations and other tasks as assigned.

Skills

Communication

Problem solving

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

TruMark Financial Credit Union is seeking a Member Service Center Representative in Fort Washington, PA. You will handle member inquiries with courtesy, troubleshoot issues, verify details, and maintain records to ensure accurate data and service quality.

The role emphasizes cross-selling, product knowledge, and staying current with training. Flexible scheduling and day-to-day support are provided as part of a collaborative team environment.