Member Service Specialist — Flexible Hours & Growth

Trumark Credit Union; Malvern (Chester County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible schedules

Training and development

Health, Dental, Vision coverage

401k with matching

Paid time off

Opportunity to support communities

Job summary

Trumark Credit Union is seeking a Member Service Representative at their Malvern Branch. This role involves providing exceptional customer service, processing transactions, and cross-selling products to help members achieve their financial goals.

The ideal candidate will possess a high school diploma or GED, have a background in customer service, and demonstrate strong communication skills. Our benefits include flexible scheduling, health coverage, 401k matching, and growth opportunities.

Qualifications

• 1+ years of experience in customer service, retail, or banking preferred.
• Flexible hours, including evenings and Saturdays, may be required.

Responsibilities

• Assist members with their financial needs and answer inquiries about products.
• Handle deposits, withdrawals, and payments while ensuring compliance.
• Educate members on Trumark's offerings and recommend solutions.
• Address concerns and find effective resolutions in a timely manner.
• Ensure cash drawers are balanced and transactions are efficient.

Skills

Strong communication

Attention to detail

Proficiency in technology

Positive attitude

Problem solving mindset

Education

High school diploma or GED

Associate degree in business or a related field

Job description

Trumark Credit Union is seeking a Member Service Representative at their Malvern Branch. This role involves providing exceptional customer service, processing transactions, and cross-selling products to help members achieve their financial goals.

The ideal candidate will possess a high school diploma or GED, have a background in customer service, and demonstrate strong communication skills. Our benefits include flexible scheduling, health coverage, 401k matching, and growth opportunities.