Member Experience Advisor – Flexible Banking

Trumark Credit Union; Downingtown (Chester County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with matching

Paid time off

Job summary

Trumark Credit Union in Downingtown, PA, is seeking a friendly Member Service Representative to assist members with financial needs at 370 W. Uwchlan Ave. You will process transactions, answer questions, and guide members toward suitable products and services while upholding policies.

The role emphasizes growth, flexible scheduling, and a supportive team culture, with opportunities for development and community impact.

Qualifications

• High school diploma or GED required; associate degree in business or related field preferred.
• 1+ years of experience in customer service, retail, or banking preferred.
• Strong communication, attention to detail, and proficiency in technology.

Responsibilities

• Provide exceptional customer service: Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately: Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services: Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues: Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence: Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

Skills

Customer service

Communication

Attention to detail

Technology proficiency

Problem-solving

Flexible hours

Education

High school diploma or GED

Job description

Trumark Credit Union in Downingtown, PA, is seeking a friendly Member Service Representative to assist members with financial needs at 370 W. Uwchlan Ave. You will process transactions, answer questions, and guide members toward suitable products and services while upholding policies.

The role emphasizes growth, flexible scheduling, and a supportive team culture, with opportunities for development and community impact.