Member Service Representative

TruMark Financial Credit Union; West Chester (Chester County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Health benefits

401(k) with match

Paid time off

Job summary

TruMark Financial Credit Union in West Chester, PA is hiring a Member Service Representative to join our West Chester Branch. You will help members with everyday banking needs and provide outstanding service while growing with a community-focused team.

This role requires 1+ year in customer service, strong communication, and the ability to handle transactions accurately. Flexible hours including evenings and Saturdays are available as part of our commitment to work-life balance, with ongoing

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1+ year of experience in customer service, retail, or banking preferred.
• Strong communication, attention to detail, and proficiency in technology.

Responsibilities

• Provide exceptional customer service by assisting members with financial needs.
• Process deposits, withdrawals, and payments accurately.
• Cross-sell products and services to meet members' financial goals.
• Resolve member issues in a timely and professional manner.
• Maintain operational standards and balanced cash drawers.

Skills

Strong communication

Attention to detail

Proficiency in technology

Positive attitude

Problem-solving mindset

Education

High school diploma or GED

Associate degree in business or related field

Job description

Job Title: Member Service Representative

Department:West Chester Branch

Location:700 E Market Street, West Chester, PA, 19382
Employment Type: Full-Time

Join Our Team and Make a Difference!

Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we’re not just about banking—we’re not just about banking—we’re about building a better future for our members and our team.

When you join us, you’ll enjoy:

Flexibility & Balance:We get it—life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
Opportunities to Grow:From day one, we invest in your career with training, development, and room to advance.
Benefits That Matter:Health, dental, vision, a 401(k) with matching, and even paid time off—because we care about you.
A Chance to Give Back:Be part of something bigger by helping our members and communities achieve their goals.

What You’ll Do

As aMember Service Representative, you’ll play a vital role in our members' financial journeys:

• Provide exceptional customer service:Assist members with their financial needs and answer inquiries about products and services.
• Process transactions accurately:Handle deposits, withdrawals, and payments while ensuring compliance with policies and procedures.
• Cross-sell products and services:Educate members on Trumark’s offerings and recommend solutions that meet their financial goals.
• Resolve member issues:Address concerns and find effective resolutions in a timely and professional manner.
• Maintain operational excellence:Ensure cash drawers are balanced, transactions are completed efficiently, and records are kept organized.

What You Bring to the Table

Education:High school diploma or GED required; associate degree in business or a related field preferred.
Experience:1+ years of experience in customer service, retail, or banking preferred.
Skills:Strong communication, attention to detail, and proficiency in technology. A positive attitude and problem-solving mindset are essential.
Availability:Flexible hours, including evenings and Saturdays, may be required.

What to Expect After You Apply

• Application Review:We’ll carefully review your application to ensure it meets the role's qualifications.
• Phone Screening:If selected, you’ll participate in a brief call to discuss your skills and experience.
• Interview:Shortlisted candidates will be invited for an in-depth interview with our team.
• Final Decision:After interviews, we’ll notify you of the outcome and next steps.

References: Please be aware that candidates may be asked to schedule reference calls as part of the employment consideration process.

We strive to keep you informed throughout the process and appreciate your time and effort!