Member Experience & Engagement Specialist

Members 1st Partnership; Williamsport (Lycoming County); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Excellent healthcare

Work-life balance

Job summary

Members 1st seeks a Universal Member Service Representative to support branch operations and member-focused service in Williamsport. You will assist with new accounts, lending, and maintenance while promoting products and maintaining strong compliance with policies.

The role emphasizes lobby engagement, transitioning interactions from transactional to consultative, and occasional leadership when managers are absent. Excellent communication and detail orientation are essential.

Qualifications

• Experience in retail or financial services is helpful.
• Strong verbal and written communication abilities.
• Knowledge of credit union products is a plus.

Responsibilities

• Assist members with new accounts, lending, and service inquiries.
• Support lobby engagement and shift from transactional to consultative service.
• Ensure compliance with credit union policies and procedures.
• Promote products and services to meet member needs.

Skills

Promote products

Communication skills

Attention to detail

Credit union knowledge

Cash handling

Sales opportunities

Analytics & problem-solving

Organization & time mgmt

Leadership

PC skills

Education

High school diploma or equivalent

Job description

Members 1st seeks a Universal Member Service Representative to support branch operations and member-focused service in Williamsport. You will assist with new accounts, lending, and maintenance while promoting products and maintaining strong compliance with policies.

The role emphasizes lobby engagement, transitioning interactions from transactional to consultative, and occasional leadership when managers are absent. Excellent communication and detail orientation are essential.