Member Service Associate I - Growth & Tech Support

AmeriCU; Au Sable Forks (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA contributions

PTO & Holidays

401(k) with match

Employee Assistance Program

Tuition Reimbursement

Life Insurance/AD&D

Disability coverage

Team culture events

Job summary

AmeriCU Credit Union is seeking aMember Service Representative to deliver exceptional member experiences, build relationships, and support financial goals. This role focuses on customer service, ITM tech support, and teller duties in a community-focused environment.

You will help members with products and services, participate in onboarding and training, and ensure accurate CRM documentation while upholding regulatory requirements.

Qualifications

• Strong customer service and relationship-building skills.
• Comfort with technology and willingness to support members with digital tools.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome and assist members in a professional, friendly manner.
• Serve as a primary contact for members, supporting ITM technology interactions and teller transactions.
• Build relationships by identifying member needs and referring appropriate products and services.
• Conduct outreach through courtesy calls and in-person interactions to retain and expand member relationships.
• Partner with internal teams to support member growth and deepen existing relationships.
• Meet or exceed performance and service goals.
• Document member interactions accurately in the CRM system.
• Perform account servicing and maintenance with attention to detail.
• Maintain compliance with regulations including BSA and the SAFE Act.
• Participate in community engagement initiatives.

Skills

Customer service

Relationship-building

Tech-savvy

Digital tools

Attention to detail

Job description

AmeriCU Credit Union is seeking aMember Service Representative to deliver exceptional member experiences, build relationships, and support financial goals. This role focuses on customer service, ITM tech support, and teller duties in a community-focused environment.

You will help members with products and services, participate in onboarding and training, and ensure accurate CRM documentation while upholding regulatory requirements.