Regional Member Experience Specialist II

AmeriCU Credit Union; City of Syracuse (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision

401(k) with employer match

Paid Time Off

Employee assistance program

Tuition reimbursement

Job summary

AmeriCU Credit Union in Syracuse, NY is seeking a Member Service Representative I who is passionate about delivering exceptional member experiences and building meaningful relationships. In this role you'll handle routine teller transactions, assist members with digital tools, and support the credit union's mission of helping members live life, dream big, and achieve financial success.

You will greet members, cross-sell products, enter member interactions in the CRM, and participate in

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and digital tools.
• Strong attention to detail and organizational skills.
• Commitment to meeting goals and contributing to team success.

Responsibilities

• Greet members and handle traditional teller transactions and ITM technology.
• Retain, expand, and acquire member relationships by cross-selling products and making courtesy calls.
• Record all member interactions in the CRM system and maintain accurate data.
• Lead training for desk and teller line new hires; provide regional support as needed.
• Perform account servicing and file maintenance while following policies and regulatory standards.
• Demonstrate active involvement and engagement within the local community.

Skills

Strong customer service

Relationship-building

Team player

Attention to detail

Goal-oriented

Tools

CRM software

Job description

AmeriCU Credit Union in Syracuse, NY is seeking a Member Service Representative I who is passionate about delivering exceptional member experiences and building meaningful relationships. In this role you'll handle routine teller transactions, assist members with digital tools, and support the credit union's mission of helping members live life, dream big, and achieve financial success.

You will greet members, cross-sell products, enter member interactions in the CRM, and participate in