Member Experience Specialist

CommunityAmerica Credit Union; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

CommunityAmerica Credit Union is seeking a Member Service Representative to deliver prompt financial support and service to new and existing members by phone and written communication, ensuring a positive experience that strengthens member relationships.

The role emphasizes verifying member data, processing transactions accurately, and collaborating with internal teams to resolve inquiries while upholding confidentiality and quality service standards.

Qualifications

• Experience in a financial institution or customer service position.
• Ability to thrive in a high-volume, high-production environment.
• Strong communication and conflict-resolution skills.
• Ability to maintain confidentiality and adhere to schedules.

Responsibilities

• Determine member needs and educate them on appropriate products and services.
• Follow verification procedures to protect member data and accounts.
• Provide quality service that exceeds member expectations with effective problem-solving.
• Collaborate with internal departments to resolve member inquiries and issues.
• Process account transactions accurately at member request.
• Research member questions and communicate resolutions clearly.

Skills

Customer service

High-volume environment

Conflict resolution

Communication skills

Confidentiality

Education

High school diploma or equivalent

Associate degree

Bachelor’s degree

Job description

CommunityAmerica Credit Union is seeking a Member Service Representative to deliver prompt financial support and service to new and existing members by phone and written communication, ensuring a positive experience that strengthens member relationships.

The role emphasizes verifying member data, processing transactions accurately, and collaborating with internal teams to resolve inquiries while upholding confidentiality and quality service standards.