Member Services Specialist - Credit Union Support

CU Answers, Inc; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

CU Answers, Inc. is seeking a Member Services Representative to support credit union members across the country through inbound and outbound calls, emails, chats, and other channels. You'll verify identities, explain account features, and document interactions using trackers.

The role emphasizes professional communication, multitasking in a fast-paced office setting, and reliable attendance, with opportunities for growth as you gain experience with CU*BASE and related tools.

Qualifications

• High school graduate or pursuing a diploma; 1–2 years office or call center experience preferred.
• Professional, courteous, and confident on the phone.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide outstanding service by handling inbound calls from credit union members.
• Verify caller identities and navigate tools while responding to chats, emails, and calls; document interactions.
• Educate members on account details, debit/credit card concerns, and general account functionality.
• Handle inbound calls, perform outbound follow-ups, and provide timely callbacks.

Skills

Customer service

Phone etiquette

Multi-tasking

Written communication

Confidentiality

MS Office

Attention to detail

Reliability

Education

High school diploma

Tools

Microsoft Office

Job description

CU Answers, Inc. is seeking a Member Services Representative to support credit union members across the country through inbound and outbound calls, emails, chats, and other channels. You'll verify identities, explain account features, and document interactions using trackers.

The role emphasizes professional communication, multitasking in a fast-paced office setting, and reliable attendance, with opportunities for growth as you gain experience with CU*BASE and related tools.