Member Service Rep I — Fast-Paced Banking & Growth

AmeriCU; Town of Le Ray (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Savings Account contributions

PTO and Holidays

401(k) with employer match

Employee Assistance Program

Tuition Reimbursement

Life Insurance and AD&D

Short-Term Disability

Team culture and events

Job summary

AmeriCU Credit Union is seeking a motivated Member Service Representative I to join our team at Fort Drum, NY. The role focuses on delivering exceptional member experiences, supporting ITM technology interactions and teller transactions, and building trusted relationships with members.

You will identify member needs, refer appropriate products and services, and help retain and grow member relationships while maintaining strict BSA and SAFE Act compliance.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and willingness to support members with digital tools.

Responsibilities

• Welcome and assist members in a professional, friendly manner aligned with MVP-1 Team culture.
• Serve as a primary contact for members, supporting ITM technology interactions and teller transactions.
• Build relationships by identifying member needs and referring appropriate credit union products and services.
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships.
• Partner with internal teams to support member growth and deepen existing relationships.
• Meet or exceed performance and service goals.
• Accurately document member interactions in the CRM system.
• Perform account servicing and maintenance with attention to detail.
• Maintain compliance with Bank Secrecy Act (BSA) and SAFE Act requirements.
• Actively participate in community engagement initiatives.
• Cover shifts as needed within the assigned region.

Skills

Customer service

Relationship-building

CRM system

Tools

CRM system

Job description

AmeriCU Credit Union is seeking a motivated Member Service Representative I to join our team at Fort Drum, NY. The role focuses on delivering exceptional member experiences, supporting ITM technology interactions and teller transactions, and building trusted relationships with members.

You will identify member needs, refer appropriate products and services, and help retain and grow member relationships while maintaining strict BSA and SAFE Act compliance.