Member Service Associate I — Grow Relationships & Impact

AmeriCU; Town of Clay (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Health Savings Account contributions

Paid time off and holidays

401(k) with employer match

Job summary

AmeriCU Credit Union is hiring a Member Service Representative I to warmly welcome members and help them meet financial goals. You will support ITM technology interactions and traditional teller duties while building relationships and guiding members to suitable products.

This role emphasizes accuracy, regulatory compliance, and teamwork. The position offers growth within AmeriCU's member-centric culture, with opportunities to train, cover shifts across the region, and contribute to member

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and willingness to support members with digital tools.
• Strong attention to detail and organizational skills.
• Commitment to meeting goals and contributing to team success.

Responsibilities

• Welcome and assist members in a professional, friendly manner.
• Serve as a primary contact for members, supporting ITM technology interactions and teller transactions.
• Identify member needs and refer appropriate credit union products and services.
• Conduct outreach to retain, expand, and acquire member relationships.
• Partner with internal teams to support member growth and deepen existing relationships.
• Meet or exceed performance and service goals.
• Assist onboarding and training for new hires at the financial center; may help at other locations.
• Accurately document member interactions in the CRM system.
• Perform account servicing and maintenance with attention to detail.
• Maintain compliance with Bank Secrecy Act and SAFE Act requirements.
• Participate in community engagement initiatives.
• Cover shifts across the region as needed.

Skills

Customer service

Relationship building

Tech-savvy

Attention to detail

Goal-oriented

Job description

AmeriCU Credit Union is hiring a Member Service Representative I to warmly welcome members and help them meet financial goals. You will support ITM technology interactions and traditional teller duties while building relationships and guiding members to suitable products.

This role emphasizes accuracy, regulatory compliance, and teamwork. The position offers growth within AmeriCU's member-centric culture, with opportunities to train, cover shifts across the region, and contribute to member