Regional Member Service Pro: Tech-Savvy Teller

Whatsupstateny; Fayetteville (AR); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Health Savings Account contributions

Paid Time Off and Holidays

401(k) with employer match

Employee Assistance Program

Tuition Reimbursement (after one year)

Life Insurance and AD&D

Short-Term Disability coverage

Team engagement events

Job summary

AmeriCU Credit Union is seeking a Regional Member Service Representative to deliver exceptional member experiences and build relationships across the region. You will handle ITM technology interactions and teller-like transactions while identifying member needs and referring relevant financial products.

The role emphasizes outbound outreach, CRM documentation, compliance with BSA/SAFE, and collaboration with internal teams to grow member relationships.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to work in a fast-paced, team-focused environment.
• Comfort with technology and willingness to support members with digital tools.
• Strong attention to detail and organizational skills.
• Commitment to meeting goals and contributing to team success.

Responsibilities

• Welcome and assist members in a professional, friendly, and engaging manner aligned with MVP-1 Team culture.
• Serve as a primary contact for members, supporting ITM technology interactions and traditional teller transactions.
• Build relationships by identifying member needs and referring appropriate credit union products and services.
• Conduct outreach through courtesy calls and in-person interactions to retain, expand, and acquire member relationships.
• Partner with internal teams to support member growth and deepen existing relationships.
• Meet or exceed performance and service goals.
• Support onboarding and training for new hires within the financial center; may assist at other locations as needed.
• Accurately document member interactions in the CRM system.
• Perform account servicing and maintenance with attention to detail.
• Maintain compliance with all regulations and policies, including Bank Secrecy Act (BSA) and SAFE Act requirements.
• Actively participate in community engagement initiatives.
• Cover shifts as needed in any Financial Center within your assigned region. You may be required to assist another region if needed. A reasonable commute from their primary Financial Center

Skills

Customer service

Relationship-building

CRM systems

Tech-savvy

Tools

CRM system

Job description

AmeriCU Credit Union is seeking a Regional Member Service Representative to deliver exceptional member experiences and build relationships across the region. You will handle ITM technology interactions and teller-like transactions while identifying member needs and referring relevant financial products.

The role emphasizes outbound outreach, CRM documentation, compliance with BSA/SAFE, and collaboration with internal teams to grow member relationships.