Member Service Associate I – Growth & Cross-Sell

Police and Fire Federal Credit Union; Warminster Township (Bucks County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Excellent medical benefits

401k with 6% company contribution

Paid time off

Job summary

Police and Fire Federal Credit Union in Warminster, PA is seeking a Member Service Specialist I to deliver superior member service in-branch and grow relationships through the Total Member Connect process.

Starting at $20 per hour, this role offers excellent medical, dental and vision benefits, a 6% automatic 401(k) contribution after one year, and paid time off. If you enjoy helping others, setting goals and speaking with members, you could grow with PFFCU.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service with sales/production goals preferred.
• Strong verbal and written communication skills.
• Ability to use multiple software systems with ease.

Responsibilities

• Deliver superior member service and handle branch operations.
• Assist with membership and loan applications and cash handling.
• Protect member information and secure data.
• Cross-sell products using Total Member Connect process.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Organizational skills

Professionalism under pressure

Tech savvy

MS Office proficiency

Education

High school diploma

Tools

Word

Excel

Outlook

Jack Henry Symitar

Episys

Meridian Link

Job description

Police and Fire Federal Credit Union in Warminster, PA is seeking a Member Service Specialist I to deliver superior member service in-branch and grow relationships through the Total Member Connect process.

Starting at $20 per hour, this role offers excellent medical, dental and vision benefits, a 6% automatic 401(k) contribution after one year, and paid time off. If you enjoy helping others, setting goals and speaking with members, you could grow with PFFCU.