Member Experience Associate I — Growth & Benefits

Police and Fire Federal Credit Union; Philadelphia (Philadelphia County); In loco; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Excellent medical, dental, vision with

401K plan with automatic 6% employer

Paid time off and other benefits

Descrizione del lavoro

Police and Fire Federal Credit Union is seeking an entry-level Member Service Specialist I for the Haverford Ave location in Philadelphia, PA. The role focuses on delivering outstanding member service, handling accounts, and promoting credit union products using a structured member engagement process.

The position offers competitive benefits, including medical, dental, vision coverage, and a 401(k) plan with automatic employer contribution after one year, along with paid time off and growth

Competenze

• High School Diploma or GED required.
• Minimum 1 year of customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to stay professional under pressure.

Mansioni

• Provide superior member service in-branch and on-the-floor.
• Process applications and resolve member account issues.
• Cross-sell products using needs-based conversations.
• Maintain privacy and security of member information.
• Support branch operations and assist in ITM/window duties.

Conoscenze

Customer service

Communication

Problem solving

Organizational skills

Formazione

High School Diploma/GED

Strumenti

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Descrizione del lavoro

Police and Fire Federal Credit Union is seeking an entry-level Member Service Specialist I for the Haverford Ave location in Philadelphia, PA. The role focuses on delivering outstanding member service, handling accounts, and promoting credit union products using a structured member engagement process.

The position offers competitive benefits, including medical, dental, vision coverage, and a 401(k) plan with automatic employer contribution after one year, along with paid time off and growth