Member Service Specialist I — Growth & Great Benefits

Police & Fire Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Job summary

Police & Fire Federal Credit Union is seeking a Member Service Specialist I for a Ridge Ave location in Philadelphia. The role focuses on delivering superior member service, processing applications, and driving growth through Total Member Connect (TMC) while maintaining integrity and efficiency.

The position requires strong communication, organizational skills, and comfort with technology. Benefits include medical/dental/vision and 401K, with growth opportunities in a supportive team environment.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience preferred.
• Strong verbal and written communication skills.
• Solid problem-solving and organizational abilities.
• Proficient with computers and various software systems.

Responsibilities

• Provide superior member service in-branch and through TMC processes.
• Handle membership and loan applications and resolve account issues.
• Cross-sell Credit Union products through meaningful conversations.
• Protect member information and ensure branch security.
• Maintain professional appearance and supportive branch operations.

Skills

Customer service

Verbal & written communication

Problem-solving

Organizational skills

Technology adoption

Education

High School Diploma/GED

Tools

Word

Excel

Outlook

Jack Henry Symitar/Episys

Meridian Link

Job description

Police & Fire Federal Credit Union is seeking a Member Service Specialist I for a Ridge Ave location in Philadelphia. The role focuses on delivering superior member service, processing applications, and driving growth through Total Member Connect (TMC) while maintaining integrity and efficiency.

The position requires strong communication, organizational skills, and comfort with technology. Benefits include medical/dental/vision and 401K, with growth opportunities in a supportive team environment.